Delete your RipNova account

Uninstalling is not deleting

Uninstalling the app doesn't delete your account. If you signed in with email or Google, you can sign in again on any phone. If you didn't, your account is a key saved on your phone: uninstalling the app, clearing its data or signing out means you can't open it again. Either way, its data stays on our server until you delete it in the app or ask us to delete it.

What we delete

When we delete your account, your profile, collection, wishlist and wishlist link stop being shown, and we delete the data tied to your account:

• Your profile: display name, handle, profile picture and bio.
• Your collection: cards and items, item photos, graded slabs and their photos, custom cards, binders, your wishlist (with its public wishlist page and the start value saved for each card on it) and price alerts.
• Your tracking tools: recorded sales, grading submissions, sealed products, openings and what they feed (such as pull luck, set completion and the trade scorecard).
• Your toys, non-sport cards and other items you added: every toy, non-sport card and other item (such as a watch, sneakers or a comic) you added in Collection › Items, with its photos, what you paid and when, your estimates and their history, and your notes. The photo files are removed from our storage.
• Your meetup settings and area: whether meetups are on, the ZIP code you typed, which safety tips you saw, and any pause on your meetups. Meetups not yet held are cancelled.
• Your activity: follows and followers, likes, feed posts and comments, blocks and mutes.
• Your Drops: the products you watch on Drops, your drop alert settings and the drop alerts we sent, with your Best Buy stock choices and store-check counts where Drops shows Best Buy stock.
• Your Ask Nova history: your questions and its answers, any reports you made about its answers, and your Ask Nova settings.
• Your notifications, your alert and sharing settings, and any "Notify me at launch" sign-ups.
• Your invites: your invite code and its view count, and the record of who invited you or who joined with your code.
• Your sign-in: your sign-in key (stored only in scrambled, hashed form), your email and Google sign-ins and your account with our sign-in provider, Supabase.
• Your confirmed phone number, which we keep only as a scrambled (hashed) code, and the phones registered for push notifications.
• Your saved shipping addresses for Nova Credit pulls.
• Your play-credit balance and rip history: your pulls, sell-backs, Daily and Welcome packs and ship requests. Your pulls leave every pack's Recent pulls. Play credits have no cash value, so there is nothing to pay out. The records of those rips are then kept only without anything that identifies you (below).

If you also signed up on this site for RipNova email updates, say so in your email and we delete that sign-up too.

What we keep, and for how long

A few records stay for a limited time after your account is deleted, as Sections 8 and 13 of our Privacy Policy explain:

• Trade records (offers and counter-offers, receipt confirmations, in-trade chat, meetup plans with their check-in times, answers and history, reviews and logged trades that name another member): while a trade is open and for up to 24 months after it closes, to handle disputes, fraud and safety reports. During that time the other member can still see the trade, with you shown as Deleted member, and reviews about you may be kept as part of it. Contact details shared in chat are deleted with the chat.
• Staff notes and decisions about your account, with the reports: for up to 24 months.
• Purchase, payment and shipping records (Nova Credit purchases, Nova Credit pulls, shipping-fee orders and parcels): kept as financial records, unlinked from your account and without your profile, for as long as needed for tax, accounting, fraud-prevention, claims and dispute purposes. A parcel's address is cut to city, state and ZIP 90 days after it's delivered, and deleted after 7 years. Play-credit rips are not purchases, so they aren't kept as purchase records.
• Play-credit rip records, without anything that identifies you: for each rip, the pack or box, what was pulled, its value and price in play credits and what happened to it, and each time play credits were added or spent, with the date and time. Everything that links them to your account is deleted, and they hold no handle, name, email address or IP address. We keep them with no set end date, as a record of how the packs and boxes performed (for example, to check that rips follow the published odds).
• Age confirmation, Terms acceptance records and any arbitration opt-out notice: only as long as needed to show what you agreed to, generally no more than 4 years after your account is deleted, or longer while a dispute is open. Your 18+ confirmation (when you confirmed you're 18 or older) and your Terms acceptance record (which versions of the Terms and Privacy Policy you accepted, when, and the App's version and device system where the App reported them) stay with the trade records, reports and staff notes we keep, and are deleted when they are. If none are kept, they're deleted with your account.
• Fraud and security records, such as reports about misuse: as long as needed to investigate and prevent the misuse involved.
• Your emails to us: up to 24 months after the matter is closed, and a record of your deletion request for 24 months after it is closed, to show we handled it.
• Do-not-email record: if you were on our RipNova email list, only your email address (hashed where our provider supports it), so we never email you again.
• Server logs (technical records of the app's requests): up to 90 days.
• Backups: copies in encrypted backups are overwritten within 90 days.

We delete records through regular routines, so one may remain for a short time (generally no more than 90 days) after its period ends. We keep anything longer only where the law requires it, or where it is needed to establish, exercise or defend legal claims, such as an open dispute or fraud investigation. Once that need ends, we delete it.

Delete some data and keep your account

In the app you can remove cards and items, toys, non-sport cards and other items you added and their photos, binders, wishlist entries, price alerts, your profile picture, follows, likes, blocks, mutes and your own comments yourself. To keep your pulls out of Recent pulls, turn off Show my pulls in Recent pulls in Account › Settings. To take every toy, non-sport card and other item off your profile at once, use Hide everything I added from my profile in Account › Settings (Hide all my toys from my profile in older versions of the app).

To delete your meetup area, turn meetups off in Account › Meetups. We stop using your ZIP code for places and distances at once and delete it within 7 days: straight away, or, if you set it in the last 7 days, when those 7 days are up. Until then it's kept only so the 7-day limit on changing your ZIP still applies.

To have anything else deleted without closing your account, such as feed activity, messages, reviews or notifications the app doesn't let you remove, email contact@velavia.io with your @handle and what you'd like removed.

More about your data

Section 13 of the RipNova Privacy Policy covers account deletion, Section 8 how long we keep information, and Section 12 your other privacy rights. For anything else, see Help & support.