VelaVia LLC ("VelaVia," "we," "our") provides AI automation services to local businesses. This Privacy Policy explains how we collect, use, and protect information submitted through our website at velavia.io.
We collect information you voluntarily provide when you:
This may include your name, business name, email address, phone number, and details about your business operations and software tools.
We also collect standard analytics data (page views, session duration) via Google Analytics. This data is anonymized and aggregated.
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Information submitted through this website is stored on our servers and internal systems. We use reasonable technical and organizational measures to protect your data from unauthorized access.
Client business data handled as part of our automation services is stored per the terms of your Service Agreement. On the Complete plan, all automation data resides on a VelaVia AI Compass device installed at your location — it never leaves your premises.
Our website uses Google Analytics for traffic analysis. Our automation systems may integrate with third-party platforms (such as scheduling software, CRMs, or payment processors) as directed by the client. Each third-party service has its own privacy policy.
Under the California Consumer Privacy Act (CCPA), California residents may request to know what personal data we hold, request deletion of their data, or opt out of any sale of personal data. We do not sell personal data. To make a request, contact us at tommy@velavia.io.
VelaVia's standard services are not HIPAA-covered. If you operate in a regulated healthcare environment and require a HIPAA Business Associate Agreement (BAA), please contact us before submitting any protected health information.
We may update this policy periodically. Material changes will be noted on this page with an updated date. Continued use of our services constitutes acceptance of the current policy.
Questions about this policy? Contact us at tommy@velavia.io or (626) 893-8306.